Computer Services

I am happy to provide professional computer services for residential, small business, and home office customers throughout King County Washington. With over thirteen years of computer support experience, there are not many issues I have not dealt with. I specialize in Windows Desktop and laptop support, and I work with all current versions of the Windows desktop and server operating systems. Most of my services can be performed onsite or if possible, by remote connection. If it is necessary to do extensive work on your computer, I am happy to pick up your system, take it back to my workbench, and bring it back to you when I am done.

My computer support services are available by appointment only. If you would like to schedule a service call, please feel free to contact me by phone or e-mail.

Remote Support Service

Along with providing onsite or in-shop service, I also offer remote desktop support. As long as your computer can connect to the Internet, remote desktop support may be a viable and faster solution to resolving computer issues. With Remote desktop support, I can perform most of the services that I would perform if I were onsite in front of your computer. remote services typically means that you get service even faster, than onsite service.

The software I use is really easy to work with. There is a small applet you download and run. when the service is done, the applet uninstalls itself. It’s safe and secure, and convenient, and works with all current Windows operating systems.

Call Today For A Free No Obligation Consultation (425) 243-4594

Services

Computer Repair – If your computer fails to boot or even power up, or crashes or locks up, then something is obviously seriously wrong. If you are experiencing issues of this nature, you should power don the system to prevent further damage, and have your computer serviced as quickly as possible by a certified professional PC repair technician. I am a Dell A-Plus technician, and I can provide onsite service. I can handle just about any Windows-based PC related issue or service.

Computer Tune-up – Over time tend to start running sluggish and not performing as well as they used to. you may notice that the fans in your computer are working harder to keep your computer cool, or your disk drives are running excessively. these are signs that your computer needs a tune-up. By getting your computer tuned up, you not only enjoy the benefits of having your computer run at top efficiency, you maximize the life of your computer!

Operating Installation/Software installation – Expert Windows installations, including Windows XP, Vista, Windows 7, and Windows-based software, along with installed drivers and updates. Services are provided by appointment only.

Hardware upgrades – Hard drives memory, sound cards, video cards, motherboards and CPU installed professionally installed and configured. I also install printers, scanners, and anything else you can attach to your PC.

Data Backup – There are many backup options available, including such options as external drive systems, online backup solutions, full system or specific data backups, and network storage solutions. I can help you find a backup solution to fit your needs and budget. I can install and configure your backup system and, provide end-user training to teach you how to successfully backup your important data, and even recover your data in the event of a system failure.

Data Recovery- As long as your hard drive spins, there is hope to recover your data. I always start off by making an image of the drive or disk before attempting to recover data. I use carefully selected industry standard data recovery tools and methods to recover data from disk drives, DVD’s and flash drives . Any data recovered is backed up to DVD.

Virus, Spyware and Malware Removal – Viruses are very sophisticated these days and difficult to remove. Many viruses are not even detected by antivirus software until well after they have dropped their payload. You may see signs of virus, spyware, or malware which may include unusual hard drive or network activity, programs suddenly appearing on your computer, pop up windows when ever you go online, and lagging system performance or system errors. I have the skills and tools to detect and remove viruses and malware and spyware, and years of experience to boot.

Service Area

Issaquah, Renton, Kent, Bellevue, Seattle, Maple Valley, Shoreline, Redmond, Kirkland, Burien, Des Moines, Covington, Auburn, Federal Way, Enumclaw

Hourly Rates

Hourly rates apply to services that are not covered under Flat Rates.

Hourly rates: $65 first hour, minimum, $50 per hour after the first hour, billed in 15 minute increments

Parts and Materials: Some people charge as much as a %33 markup on parts and materials. I do not charge any kind of markup.

Flat Rates

Computer Tune-up ($65) – includes cleaning the internal components of the computer including power supply, CPU and cooling fans, optimizing Windows startup and registry.

Basic Hardware installs ($65) – Includes memory, secondary hard drives, external hard drives, CD/DVD drives, expansion cards (USB, FireWire, eSATA, HDMI, etc), video cards, sound cards, card readers, additional cooling fans. does not include motherboards, CPU’s, or primary hard drives.

Operating System Installations ($100) – Includes all current Windows operating systems, drivers, and applicable service packs.

Warranty

I warranty my workmanship for 90 days. If anything goes wrong with the work that I have performed, I will fix it free of charge. However, this warranty does not cover changes made after I have completed my services, including but not limited to: configuration changes or modifications made by the customer or any third-party. Hardware and software is warranted by the manufacture or vendor. If there is a hardware or software failure, I will replace the defective hardware or software if the defect is noted within my 90 day workmanship warranty, but it is up to the client to contact the manufacture or vendor and obtain the replacement parts. I am happy to assist by providing contact information. any hardware or software that I purchase on behalf of a customer comes with a receipt or bill of sale, and warranty information.

Contact Info

Google Voice: (425) 243-4594 – Please leave a detailed voice mail, including your name and a phone number where I can reach you, and a description of the services that you are looking for.

E-Mail: Please use the Form below to contact me by e-mail.

E-Mail - Please use this form to contact me regarding a service request. The information you provide in this form will be transmitted to my in-box, and I will respond to your request as quickly as is conveniently possible.

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James E. O'Brien

Computer Support and Graphic Services | Seattle, Bellevue, Renton