Professional
Greetings! My name is James O’Brien. I am a computer and network support specialist with more than eleven years in the IT industry. During the course of my career, I have worked for great companies like Stream International, Dell Computers, Southwestern Bell and Pacific Bell, Puget Custom Computers, Denali Advanced Integration, and Northwest computer Support. I also owned and operated my own company providing onsite computer and network support services to businesses throughout Hunt County, Texas. I am currently employed at Denali Advanced Integration as a Desktop Support Technician II.
I enjoy the challenges that come with working in IT support. I enjoy learning and employing new advancements in computer technology. The computer industry changes constantly, so I am learning constantly. But more than that, what I enjoy most about working in support is helping people understand and utilize the technology in the course of their work and daily lives. I feel great every time I can use my skills and talent to help other people.
Skill Set
Adept at installing, configuring, and supporting Windows-based desktop and server operating systems. Proficient in Windows 2000 Professional and 2000 Server, Windows XP, Windows Vista, Windows 2003 Server and Windows 7.
Experienced working in Active Directory, creating user accounts, running audits, and managing policies.
Substantial experience installing and supporting applications such as current versions of MS Office, Adobe Creative Suites, AutoCAD, and other productivity applications.
Background in installing, configuring, and supporting network components and configurations, resolving data transmission issues, configuring network connections, and utilizing tools and monitoring systems to maintain network functionality.
Strong experience working with end-users to identify and resolve technical issues and maintaining records of communication and problems and remedial actions taken to resolve or track issues.
Experience developing system documentation and training end-users in the proper use of hardware/software.
I am a good candidate for the following types of positions:
Help Desk Support – I have excellent customer services skills. I am professional, yet friendly and supportive. I truly enjoy working with customers and helping them troubleshoot and resolve issues. I have three years experience providing help desk support for three major ISP’s, a leading computer manufacture, and customer system builder specializing in building state-of-the-art high performance computer systems.
Field Support – Whether in a business or private environment, I arrive onsite on time, prepared, and ready to work. My customer service skills, my technical skills, and my strong work ethic make me an excellent field technician. I also have seven years of experience as a technical consultant and as a field technician.
Network Installation and Support – I have installed literally miles of network cable and network equipment including routers, servers, and hubs in business and residential environments. I have excellent troubleshooting skills with TCP/IP connections. And I am very proficient at installing and configuring wireless networks and network devices.
Graphics Development – Although I am a self-taught student of graphical and web design, I do have experience and skill set creating beautiful layouts for websites, graphics, and photo layouts for business and personal use, I am also good at doing custom photo designs and photo restoration. I have excellent Photoshop skills as well. Please see my online portfolio for examples of my work. View my Portfolio
My Current Status:
I am currently working in a full-time position in an IT role in Redmond, Washington. However, I am available and interested in pursuing part-time or per diem work for projects outside my regular work hours or on the weekends.
See Also:
My online resume This resume omits the names and specific information about past and current employers. a full version of my current resume is available upon request.
Related Posts:
I am available for short-term, part-time, or per-diem IT projects.
I am currently looking for short-term or per diem projects in computer or network support rolls, or in graphic, photographic, or web development. I am available after work hours on Monday through Friday, and all day during weekends.
Skill Summary:
Computer and Network
I have extensive experience and skill supporting Windows-based computer systems. My skills include installing and supporting Windows XP, Vista, Windows 7 in desktop, portable, and mobile computers systems, and installing and supporting Windows 2003 and 2007 server systems. I am skilled with supporting most hardware and software configurations, and I have an extensive background in business and personal computer environments.
I am skilled and have a solid background installing and supporting networks and equipment in corporate, business, and residential environments. I can resolve communication and connectivity issues, analyze and lock down network security issues, and install and configure network-based equipment and software. I can install wired or wireless network systems to meet virtually any business or residential need.
Web and Graphics
I have more than ten years of skill and experience developing and maintaining professional and personal websites. I know how to register domains and configure them to point to web servers, install and configure Windows or Linux Apache based web servers, configure Domain Name Services, install and support Content Management Systems (CMS) like Joomla or WordPress, and create and perform basic administrative functions in MySQL databases. I am also proficient at creating and managing server-based POP mail systems and e-mail accounts. I am proficient at creating HTML or PHP website layouts using editors and graphic development software.
I am proficient at using programs like Adobe Photoshop and Illustrator to create custom web or business graphics, letterheads and business cards and marketing material. I have experience working with vectors and creating large-scale signs typically used with 3M vinyl cut on industry class plotters.
Photographic Services
Photograph Restoration – I have experience fixing faded or damaged photographs. Although this is a skill I have been developing for only the past three years, I have become reasonable proficient at producing good quality restoration. I use high-resolutions scanners and cameras and industry standard applications and processes. Samples of my photograph restoration skills are available on my website.
Photograph Retouching – My background in photograph retouching is along the same time-line as my background in photograph restoration. I can add or remove elements from virtually any photograph, take ordinary photographs and turn them into professional-looking displayable artwork. I can also take ordinary photographs and create completely new designs from them. Samples of my photograph retouching skills are available on my website. (Click Here)
Contact Me
If you would like to contact me for a project, please visit my Contact page. I’ll be happy to provide a current copy of my professional resume and professional references upon request. (Click here for my Contact Page)
Thank you for your time and consideration. I look forward to working with you!
Denali Advanced Integration – From Contractor to Employee
I have been promoted from a contractor with Denali Advanced Integration, to a full-time employee!
My Roles and duties with Denali AI include:
Tier 1 Help Desk Support Technician – Providing telephone based technical support for a large medical services provider in the Pacific Northwest.
Duties and Responsibilities:
Documenting and resolving computer and network issues over the phone for Windows XP and Windows 7 based computers.
Resolving user account access issues through Active Directory.
Escalating unresolved issues to appropriate technical groups.
Desktop Support II – Installation and configuration of computer and network equipment in a brand new medical services facility under construction in Issaquah, Washington.
Duties and responsibilities:
Physically installed complex computer and network equipment. Mounted hardware in office and clinical environments. Assembled and deployed desktop workstations with mounted monitor arms and computer cages. Installed wall-mount and cart-mounted small form factor PC’s and thin clients.
Managed multiple network IDF’s and MDF’s. Performed network audits and maintained accurate records of all network connections. Installed and verified new patch requests, in addition to resolving network and WAP issues.
Provided end-user desk-side support for all computer and network related issues.
Data Center Technician – Delivering, Installing and cable-managing rack-mounted servers and storage systems in Microsoft data centers in Seattle, Bellevue, and Redmond, Washington.
Duties and responsibilities:
Dismantling and relocating servers and network equipment to various Microsoft data centers. Maintaining Microsoft’s specifications and requirements when reinstalling and re-cabling servers at new facilities.
Insuring that cable management meets strict accessibility, identification and ventilation requirements.
Mapping ports and server configurations. Providing troubleshooting for connectivity issues.
Documenting and updating records for project and data center management.
Utilizing company trucks to transport equipment to and from data centers.
Denali Advanced Integration Website: DenaliAI.com
SMC Project comes to an end
My work on the Swedish Medical Center project in Issaquah Washington has come to an end. My next assignment is in help desk support for Denali Advanced Integration. I will also be working on server move projects.
Starting SMC Project
Today starts a new project in working with Swedish Medical Center as a Desktop Support II technician installing and configuring computer and network equipment in the brand new facility under construction in Issaquah, Washington.
My duties on this project include:
Physically installing complex computer and network equipment. Mounting hardware in office and clinical environments. Assembling and deploying desktop workstations with mounted monitor arms and computer cages. Installing wall-mount and cart-mounted small form factor PC’s and thin clients.
Managing multiple network IDF’s and MDF’s. Performing network audits and maintained accurate records of all network connections. Installing and verifiing new patch requests, in addition to resolving network and WAP issues.
Providing end-user desk-side support for all computer and network related issues.
Please Support
