Greetings! My name is James O'Brien. I am a computer and network support specialist with more than eleven years in the IT industry. During the course of my career, I have worked for great companies like Stream International, Dell Computers, Southwestern Bell and Pacific Bell, Puget Custom Computers, Teksystems, and Northwest computer Support. I have also owned and operated my own company providing onsite computer and network support services to businesses throughout Hunt County, Texas. 

I enjoy the challenges that come with working in IT support. I enjoy learning and employing new advancements in computer technology. The computer industry changes constantly, so I am learning constantly. But more than that, what I enjoy most about working in support is helping people understand and utilize the technology in the course of their work and daily lives. I feel great every time I can use my skills and God-given talent to help other people. 

I live in the Seattle area and I am looking for work in either a help desk role or as a field technician. Among my skills and abilities are:

• I am knowledgeable in installing, configuring, and supporting Windows-based desktop and server operating systems. I am especially proficient with Windows 2000 Professional and 2000 Server, Windows XP, Windows Vista, and Windows 2003 Server.
• I have experienced with working in Active Directory, creating user accounts, running audits, managing policies.
• I am knowledgeable in installing, configuring, and supporting most hardware components and configurations, including but not limited to all essential PC components such as motherboards, CPU’s, memory, video and sound, power supplies, RAID controllers hard drive and optical drives, and common peripheral devices such as printers and scanners.
• I am knowledgeable in installing and configuring mainstream applications such as Microsoft Office 2000, 2003 and 2007, Adobe Creative Suites, antivirus and other security applications. I am also skilled at identifying and resolving application related issues. 
• I am knowledgeable in installing, configuring, and supporting network components and configurations, resolving data transmission issues, configuring network connections, and utilizing tools and monitoring systems to maintain network functionality.
• I am skilled at working with customers and end-users to identify and resolve technical issues, and maintaining records of communication and problems and remedial actions taken to resolve or track issues.
• I am skilled in setting up testing environments to replicate or verify issues and establish solid resolution procedures, and to test new configurations and collect results for evaluation. 
• I have experience developing training or procedural material, and training end-users in the proper use of hardware and software.
• Working with staff and management to evaluate new products and procedures to enhance system stability and performance and productivity and reduce time and cost.

I am a strong candidate for the following types of positions:

• Help Desk Support - I have excellent customer services skills. I am professional, yet friendly and supportive. I truly enjoy working with customers and helping them troubleshoot and resolve issues. I have three years experience providing help desk support for three major ISP's, a leading computer manufacture, and customer system builder specializing in building state-of-the-art high performance computer systems. 
• Field Support - Whether in a business or private environment, I arrive onsite on time, prepared, and ready to work. My customer service skills, my technical skills, and my strong work ethic make me an excellent field technician. I also have seven years of experience as a technical consultant and as a field technician.
• Network Installation and Support – I have installed literally miles of network cable and network equipment including routers, servers, and hubs in business and residential environments. I have excellent troubleshooting skills with TCP/IP connections. And I am very proficient at installing and configuring wireless networks and network devices.
• Graphics Development - Although I am a self-taught student of graphical and web design, I do have experience and skill set creating beautiful layouts for websites, graphics, and photo layouts for business and personal use, I am also good at doing custom photo designs and photo restoration. I have excellent Photoshop skills as well. Please see my online portfolio for examples of my work. View my Portfolio
  

Thank you for your time and consideration of my skills and abilities as an IT professional. I hope the information I have provided here has been helpful in your decision process. Please feel free to contact me by phone or by e-mail if you have any questions or would like to schedule an interview or request a copy of my resume. My contact information is available on my Contact Page.

For more information on my skills and qualifications:

• My Resume - My Online Resume
• Jasper test result - Job assets and strengths profiler

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